SUPPORT
Contact
Send a question, feedback or support request to the Mina Home team.
Quick contact
Everything goes to one address:
minaplatform@gmail.com
Technical support · device pairing · app issues · privacy and personal data · account deletion · setup advice · partnerships · press.
Please say what it is about in the subject line so we can route it.
We aim to reply within 2 business days. For account deletion requests, please read the Delete Account page first.
Contact form
Other channels
- Zalo: 0971716682 — quickest path during business hours
- Facebook / Messenger: home.minaplatform.net
- Phone: +84 971 716 682 — business hours (GMT+7)
Before you write to us
To help us help you faster, please include:
- App version (Profile → Settings → About)
- Gateway model (e.g., ESP32-C6 SuperMini)
- Steps you’ve already tried
- Screenshots if any