Delete Account

You have full control over deleting your account and personal data — no support contact required, no reason needed.

What gets deleted

When you submit a deletion request, the account moves to a pending deletion state and the following is in scope to be deleted:

• Account info (email, phone number, name, profile photo)
• Paired devices, names, locations, homes / rooms
• Automation rules, scenes
• Device telemetry history
• Push notification tokens
• Google Smart Home links (OAuth tokens are revoked)

A 10-day waiting period — you can change your mind

A deletion request does not take effect immediately. Your account is kept for 10 days from the moment you submit it, and during that window you can cancel it either way:

• Sign back in to the App before the deadline, or
• Reopen the Delete account screen and tap the keep my account button.

The App shows the scheduled deletion date and the days remaining. Once the waiting period ends the deletion cannot be undone — so before you submit, export any automations or configurations you want to keep.

Backups: encrypted aggregate backups are retained for 30 days. After that, your personal data is permanently removed from backups.

Method 1: In-app (recommended)

1. Open the Mina Home app on your phone
2. Go to the Profile tab
3. Open your account card
4. Scroll to the DANGER section → tap Delete account
5. Review the list of data to be deleted, then tap the confirm button
6. Confirm once more in the dialog

The App then shows the scheduled deletion date and a button to cancel the request if you change your mind.

Method 2: Email request

If the App is unavailable (or uninstalled), email:

To: minaplatform@gmail.com Subject: Mina Home account deletion request Body: Your registered email or phone number + confirmation that you want all data deleted

We’ll verify the account is yours — a link to the registered email, or an OTP by SMS if the account was registered with a phone number — and delete the account within 5 business days of successful verification.

Method 3: Web form (P1)

ℹ️ A self-service web form at /account/delete is in development. Until it ships, the two methods above are enough to delete your account. Once live, it will:

1. Ask for your email
2. Send a verification link
3. After you click the link → backend calls DELETE /auth/account
4. Confirmation email is sent

FAQ

Can I delete part of my data (only devices, not the account)?

Yes. In the App, open a device → tap Delete device. Or delete a home / room to remove all devices it contains. Your account stays.

What if I change my mind after submitting a request?

During the 10-day window, simply signing back in to the App cancels the request and keeps your account. You can also reopen the Delete account screen and tap the keep-my-account button.

Will I get a confirmation email after deletion?

Not currently. The App shows the status directly on the Delete account screen (scheduled date, days remaining), but we do not send a confirmation email. If you need written confirmation, email minaplatform@gmail.com.

What about backups held by third parties (Google, Tuya)?

• Google Smart Home link: the OAuth token is revoked, so Google can no longer access your data. To remove the link from your Google Home, do this in the Google Home app.
• Tuya link: similarly — unlink in the Tuya app if you have one installed.

More questions?

Contact minaplatform@gmail.com.